Shipping policy

Last updated: November 7, 2026

Where we ship

We ship to the countries shown at checkout. If your country is not listed, email info@buygreek.shop and we will tell you if we can get your order to you.

Made to order

Many of our products, including personalized ornaments, cards, mugs, calendars and apparel, are printed just for you by our print partners, often in or near your own country so they arrive sooner. Production usually takes 2 to 5 business days before your order ships. Products from other sellers ship directly from them. If your order contains items from different places, they may arrive in separate parcels at no extra cost to you.

Shipping costs and delivery times

Shipping costs and estimated delivery dates are shown at checkout before you pay. Delivery estimates come from the carrier and are not guaranteed, especially in December and during other busy seasons. For holiday gifts, please order early.

Tracking

When your order ships, we email you a tracking link. Made-to-order items may take a few days to show tracking updates after they leave the printer.

Customs and duties

For orders shipped across borders, customs duties, taxes or brokerage fees may be charged by your country when the parcel arrives. Unless checkout shows that duties are included, these are paid by the recipient. Refusing a parcel does not cancel these charges, and refused parcels are not eligible for a refund of shipping costs.

Address errors

Please check your shipping address carefully. If you notice a mistake, email us right away. We can fix it only before your item goes into production. Parcels returned because of an incorrect or incomplete address can be reshipped at your cost.

Lost, late or damaged parcels

If your parcel has not arrived within 10 business days of the latest estimated delivery date, or arrives damaged or with a printing mistake, email info@buygreek.shop within 30 days with your order number and a photo if anything is damaged. We will work with the carrier or printer and send a replacement or refund. Personalized items are made only for you, so they can be replaced or refunded only if they are damaged, faulty or not what you ordered. See our refund policy.

Questions

Buy Greek Shop, 670 Progress Ave, Toronto, ON M1H 3A4, Canada. info@buygreek.shop